 | Business Continuity Protection
A robbery, a natural disaster, a terrorist act – while you can’t predict when an emergency will occur, you can prepare for one, and we can help. Critical Incident Reporting from The Network helps you to be proactive in responding to urgent situations around the clock and ensure continuity of your business operations.
When a crisis unfolds, every second counts – we understand this and have built a reputation for responding quickly and accurately. Regardless of the situation or the complexity of your operation, you can count on calm, consistent, professional service 24 hours a day, 7 days a week.
- One Call – A Fast, Coordinated Response
With a single, toll-free call, your location managers can reach our experienced, multilingual interview specialists who quickly document key information and disseminate your pre-determined instructions to manage the incident. Our professional escalation team then quickly notifies your designated team so they may respond quickly and appropriately.
- Advanced Technology
Our award-winning system guides both the interview and the notification process. We utilize real-time quality assurance checks and dynamic scripting to deliver a comprehensive report. Time-sensitive issues are instantly escalated using our powerful, automated business-rules engine to ensure your requirements are followed, no matter how complex.
- Secure Case Management
We offer an efficient, comprehensive system for documenting and investigating incidents that threaten your operations. With our intuitive case management system, you can document all activities, from notification to final resolution, in one convenient, Web-based system and monitor your responsiveness to critical situations.
- Effective Communications that Speak to Your Employees
We can help you communicate to your employees about critical incident procedures and company protocol. Our mPower Communications agency partners with your organization to develop high-impact communications designed to educate and protect your stakeholders and minimize your risk.
- Auto-Dialer Capabilities
Dispersing information amongst your entire workforce population can be easily coordinated and executed. With auto-dialer capabilities, The Network ensures your critical instructions reach all personnel in every business location whether domestic or international. The system can reach both cellular phones and landlines and adheres to pre-programmed instructions to make certain calls are made during hours you deem appropriate - time zone specific. Successful completion depends on the number of retries you establish and full reporting metrics provide your organization with the details of the campaign, such as call duration, call success, bad number indicator and more. |
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